FAQ's
FAQ's
To place an order, simply open the MZ app or website, browse the restaurant menus, select your items, and proceed to checkout. You’ll be asked to enter your delivery details and payment information. After confirming, your order will be placed, and you’ll receive an estimated delivery time.
MZ accepts various payment methods including credit/debit cards, Uber Cash, and some other local payment methods, depending on your region.
Yes! Once your order is confirmed, you can track it in real-time via the MZ app. You’ll receive updates on the status of your order, including when it's being prepared, picked up by the driver, and when it's on its way to you.
Modifications or cancellations can only be made before the restaurant starts preparing your food. If the restaurant has already accepted the order, it might be difficult to make changes. Cancellation fees may apply depending on the situation.
Sure can. On both the search page and the menu page, you’ll see a message at the top of the screen that says, “Delivery for Today at ASAP.” This is the default setting. Click that, and you can select any delivery or pickup time up to one week in advance. Press Update and you’ll be ready to place your future order.
The estimated delivery time will be shown when you place your order. However, delivery times may vary due to factors like restaurant preparation times, traffic conditions, and delivery distance.
If you have any issues with your order, you can contact MZ customer support through the app or website. You can also reach out via phone or chat, depending on your location.
If you receive an incorrect or incomplete order, please contact MZ customer support immediately. You may be eligible for a refund or compensation depending on the issue.
Yes! You can rate both the restaurant and the delivery driver through the MZ app after your order is delivered. Your feedback helps improve the service for everyone.
Yes, delivery fees may apply based on factors such as location and the restaurant you’re ordering from. You will see any applicable delivery fees before you confirm your order.
In some regions, MZ offers a loyalty program where you can earn points for every order placed. These points can be redeemed for benefits like free delivery, discounts, or special offers.
Yes, MZ uses encryption and secure payment processing systems to protect your financial information. All transactions are processed securely through our platform.
To update your account details such as your address, payment method, or personal information, go to your profile section in the MZ app or website and edit the relevant fields.
If you have any concerns about your delivery driver, you can report the issue directly through the MZ app. We’ll investigate the issue and take appropriate action.
Yes! In select areas, MZ allows you to place a pickup order. You can select the
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