Terms & Conditions

By accessing the Site or otherwise using the Services, you acknowledge that you have read and agree to be bound by this Agreement. If you do not agree with any of the terms of this Agreement, you do not have permission to use the Services provided by this platform.

In addition, you may also be asked to enter into additional agreements before being permitted to access certain of the Services. Those additional agreements are made a part of this Agreement and will govern your use of the Services covered by the additional agreements. In the event of a conflict between the terms of this Agreement and those additional agreements, the terms of the additional agreements shall govern.

MZ reserves the right, in its sole discretion, to modify this Agreement at any time by posting a modified version of this Agreement to the Site. You agree to be bound by the modified Agreement through your continued access to the Site or use of the Services.

Registration. In order to access any Services, you will be asked to submit certain information about yourself (“Registration Information”). You represent and warrant that all Registration Information you have provided is true, accurate, current, and complete. 

• Sign-Up: Customers must create an account with personal details such as name, email, and payment information (credit/debit card, PayPal, etc.).

• Security: Customers are responsible for keeping their account information secure. They must immediately report any suspicious activity.

• Ordering Process:

• Menu Browsing: Customers can browse various restaurant menus and place orders directly via the UberEats app or website.

• Order Confirmation: After placing an order, customers receive an order confirmation with estimated delivery time.

• Customizations: Customers may be able to customize or add special instructions for their orders, depending on the restaurant's policies.

• Payment:

• Payment Methods: MZ typically accepts a range of payment methods like credit/debit cards, gift cards, and MZ Cash.

• Payment Security: Payments are processed securely using encryption, and MZ adheres to strict data protection standards to keep financial information secure.

• Delivery or Pickup:

• Delivery Time: Customers are provided with an estimated delivery time, though actual times may vary depending on factors like restaurant preparation times, delivery traffic, and distance.

• Delivery Tracking: MZ allows customers to track their order in real-time, providing updates on the status of their delivery.

• Pickup Option: In some areas, customers may opt to pick up their order directly from the restaurant instead of having it delivered.

• Order Modifications & Cancellations:

• Modifications: Once an order is placed and accepted by the restaurant, it may be difficult to modify or cancel. However, some flexibility may exist if the order hasn't been processed.

• Cancellations: If a customer cancels an order too late (for example, after the restaurant has started preparing the meal), a cancellation fee may apply.

• Refunds and Customer Service:

• Refund Policy: If an issue occurs (e.g., incorrect or missing items, poor quality), customers can contact MZ support to request a refund or compensation. Refunds are generally granted based on the issue and the evidence provided.

• Support Channels: MZ offers customer service support via the app, website, or in some cases, phone or chat. Customers can report issues directly related to their orders or the delivery experience.

• Ratings and Reviews:

• Restaurant Ratings: Customers can leave feedback and rate both the restaurant and the delivery driver. These reviews are usually visible to others on the platform.

• Review Guidelines: MZ encourages respectful feedback. Offensive language, spam, or inappropriate content in reviews may be removed.

• Privacy and Data Protection:

• Personal Data Collection: MZ collects personal information (name, contact details, payment information) for the purpose of order fulfillment and service improvement.

• Data Sharing: Personal data may be shared with third parties such as restaurant partners or delivery drivers as necessary to fulfill an order. MZ follows strict data protection protocols to protect user privacy.

• Cookies and Tracking: MZ may use cookies and tracking technologies to enhance user experience and offer personalized content, as stated in their privacy policy.

• Loyalty Programs and Offers:

• Promotions: MZ often runs promotional offers or discounts, which may be available through codes or partnerships.

• Rewards: In some regions, MZ offers a loyalty program, providing customers with benefits like free delivery, discounted service fees, or exclusive offers.

• Terms of Service and Dispute Resolution:

• Terms of Use: Customers must agree to MZs' terms of service when signing up. These terms cover legal responsibilities, payment obligations, and usage rights.

• Dispute Resolution: MZ typically offers a resolution process in case of disputes, and they may mediate between customers and restaurants or delivery partners to resolve issues.

These policies are designed to ensure a smooth experience for customers, restaurants, and delivery partners. MZ continually updates its terms and policies to comply with laws and improve service. Customers are advised to read MZs’ terms of service and privacy policy for specific details, as they may vary by region.

1. Email Communication. You must provide your electronic mail (“email”) address when registering to access any Service. We may use your email address, when necessary, to communicate with you regarding the administration of the Site. Occasionally, you may receive newsletters and updates with information that we deem to be of interest to the members of MZ. If you do not want to receive newsletters and updates, you may opt out of those Services (i) during the registration process, or (iii) by emailing the address at the bottom of newsletters and updates with “UNSUBSCRIBE” in the subject line.

2. Individual Features and Services. Certain features of the Services may have their own terms and conditions that you must agree to when you sign up for that particular product, function, or service (each an “Individual Service Agreement”). An Individual Service Agreement supplements these Terms and is hereby incorporated by reference. If any term of these Terms expressly conflicts with any term of an Individual Service Agreement, the conflicting term in the Individual Service Agreement will control. All other terms and conditions of each agreement will remain in full force and effect.

3. Use of the Site and the Services – Permissions and Restrictions. You may access and use the Site only for lawful purposes and solely in accordance with the terms of this Agreement. MZ reserves the right to discontinue any aspect of the Site or Services at any time and without notice. All rights not expressly granted to you under this Agreement are reserved by MZ and its licensors.

You will not:

• License, sublicense, rent, lease, loan, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the Site or Services.
• Modify or make derivative works based upon the Site or Services.
• Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code or method of operation of the Site or Services, or authorize any third party to do any of the foregoing.
• Access or make use of the Services and Site by scripts or automated services.
• Compromise, violate, or impair system or network security or operation.

1. User Content. Some areas of the Site allow Users to post or provide content such as comments, questions, and other content or information (any such materials a User submits, posts, displays, or otherwise makes available on the Site is referred to as “User Content”). With the exception of Results (as defined below), we claim no ownership rights over User Content created by you; the User Content you create remains yours; however, by providing or sharing User Content through the Site, you agree to allow others to view, edit, and/or share your User Content in accordance with your settings and this Agreement. MZ has the right (but not the obligation) in its sole discretion to remove any User Content that is shared via the Site.

You agree not to post User Content that:

• (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal;
• (ii) may create a risk of any other loss or damage to any person or property;
• (iii) seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details, or otherwise;
• (iv) may constitute or contribute to a crime or tort;
• (v) contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, obscene, or otherwise objectionable;
• (vi) contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party’s trade secrets);
• (vii) contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships; or
• (viii) contains any information or content that you know is not correct and current.

You agree that any User Content that you post does not and will not violate third-party rights of any kind, including without limitation any Intellectual Property Rights (as defined below) or rights of privacy. To the extent that your User Content contains music, you hereby represent that you are the owner of all the copyright rights, including without limitation the performance, mechanical, and sound recordings rights, with respect to each and every musical composition (including lyrics) and sound recording contained in such User Content and have the power to grant the license granted below. MZ reserves the right, but is not obligated, to reject and/or remove any User Content that MZ believes, in its sole discretion, violates any of these provisions. You understand that publishing your User Content on the Site is not a substitute for registering it with the U.S. Copyright Office, the Writer’s Guild of America, or any other rights organization.

For the purposes of this Agreement, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals, and extensions thereof, under the laws of any state, country, territory, or other jurisdiction.

In connection with your User Content, you affirm, represent, and warrant the following:

• You have the written consent of each and every identifiable natural person in the User Content, if any, to use such person’s name or likeness in the manner contemplated by the Site and this Agreement, and each such person has released you from any liability that may arise in relation to such use.
• You have obtained and are solely responsible for obtaining all consents as may be required by law to post any User Content relating to third parties.
• Your User Content and MZ’s use thereof as contemplated by this Agreement and the Site will not violate any law or infringe any rights of any third party, including but not limited to any Intellectual Property Rights and privacy rights.
• MZ may exercise the rights to your User Content granted under this Agreement without liability for payment of any guild fees, residuals, payments, fees, or royalties payable under any collective bargaining agreement or otherwise.
• To the best of your knowledge, all your User Content and other information that you provide to us is truthful and accurate.

MZ takes no responsibility and assumes no liability for any User Content that you or any other User or third party posts, sends, or otherwise makes available over the Site. You shall be solely responsible for your User Content and the consequences of posting, publishing it, sharing it, or otherwise making it available on the Site, and you agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose, and you agree that MZ shall not be liable for any damages you allege to incur as a result of or relating to any User Content.